FAQs

### Frequently Asked Questions
**Q: How long does it take to receive my custom pet portrait?**
A: All orders are shipped within 10-15 working days worldwide, with full tracking provided.

**Q: Can I return my custom pet portrait?**
A: As all orders are personalized and one-of-a-kind, we do not accept returns. We offer a 100% satisfaction guarantee – if you're unhappy with your item, we'll redo and replace it free of charge.

**Q: What if I'm not happy with my pet's artwork?**
A: Your artwork preview will be sent to you within 1-2 days. We'll start printing only after your approval, and we offer unlimited revisions to ensure you love the final result.

**Q: What types of pets do you create portraits for?**
A: We create custom portraits for all pets, including dogs, cats, rabbits, birds, and more – every furry, feathery, or scaly friend is welcome!

**Q: How do I track my order?**
A: Once your order ships, we'll send a full tracking link to your email, so you can follow your pet's masterpiece every step of the way.

A:How do you produce your artwork?

Q:We do not paint from scratch.

We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo into a pet portrait.